Terms and Conditions and Shipping Details

ORDER DETAILS

We will not accept responsibility for delays or non-delivery if there are insufficient or incorrect details with your order. All delivery addresses must include a postcode, a contact telephone number is helpful. We cannot accept orders for delivery to PO Box Numbers and to BFPO addresses.

CANCELLATION OF ORDERS

Customers have the right to cancel their order without reason by informing us before the order has been shipped. In this case, they will receive a full refund. Refunds will be made within 4 days of written notice of cancellation. All returned items must be in good condition. Notification of order cancellation must be in writing.

RETURNS POLICY

It is the policy of Fairhursts Ltd to ensure that all our goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold. To this end, we do not exchange food, beverages or any other items that have come into contact with the person. This policy does not affect your statutory rights.

SUBSTITUTIONS

Every effort will be made to supply the items as specified. However, hamper contents are subject to availability, demand, and ruling prices. Fairhursts Ltd reserves the right to substitute items of a similar value, should the need arise.

CLAIMS

All our hampers are packed correctly and in good faith. Claims for damage or loss in transit would require to be taken up with the courier.

PAYMENT

All orders must be accompanied with payment. All hamper orders are charged immediately on receipt of your order. The following cards are accepted: Visa, Mastercard & Maestro.

CORPORATE OR LARGE ORDERS

For orders in excess of £1,000, please call our hamper team to discuss terms and delivery options.

ALCOHOL

It is illegal to sell alcohol to persons under the age of 18. It is also an offence for persons under 18 to buy, or attempt to buy alcohol. No person under the age of 18 may place an order with Fairhursts Ltd if the goods contain alcohol.

UK DELIVERIES (EXCLUDING CHRISTMAS PERIOD)

Carriage charges quoted in this brochure are for 1-2 days delivery to most UK mainland destinations for orders placed before 12 noon Monday to Friday: Saturday deliveries carry an extra charge and are only available in certain areas - please contact us for more information. Unless a Saturday delivery is requested and confirmed, orders placed between 12 noon Thursday and 12 noon Friday will be delivered the following Monday.

Orders placed after 12 noon on Friday, hampers will be delivered on the following Tuesday. Deliveries are usually made up to 5.30pm. Delivery is via a signature on delivery service. If the recipient is out when our courier calls they will leave a card asking the recipient to make contact to arrange a second delivery attempt. Two weekday attempts are included in the delivery charge. Subsequent delivery attempts and address re-directions after despatch are chargeable. If the recipient fails to make contact with the courier in good time, the goods will be automatically returned to Fairhursts Ltd and a charge will be made for the return and re-delivery of the goods to the original or alternative address. The purchaser will also be charged for any items which have become unsuitable for sale and need replacing. At the point of order, the purchaser can leave ‘if out’ instructions to be attached to the goods e.g. if out please leave with a neighbour. Fairhursts Ltd cannot be held responsible for damage or theft of goods where an ‘if out’ instruction has been issued by the purchaser.

OVERSEAS DELIVERIES

Carriage prices vary for overseas deliveries and restrictions apply to some countries, so please contact us for more information if you are interested in sending a hamper abroad. Lewis & Cooper Ltd cannot be held responsible should local customs authorities confiscate any item contained within the hamper or charge any import duty.

DATA PROTECTION

Fairhurst Ltd is compliant with the General Data Protection Regulations (GDPR). When you order, we receive personal or company details which enable us to process your order. We will not pass your details on to any third party organisation and will treat your details with complete confidentiality.